No returns accepted on ink, Tattoo Needles.
Store Credit will be provided for any product that may be damaged or lost in transit. Orders must be checked upon delivery and reported to the shipping partner, if there is visible damage to packaging.
We accept return of products. Customers have the right to apply for a return within 15 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers should be aware the international import may require some materials for customs clearance in some countries.
If the goods are returned due to the customer’s failure to cooperate with customs clearance, any resulting loss of shipping costs will be borne by the consumer. We can provide a full consumption list and the required certificates for the product. Contact us if the Custom need it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
HOW DO I RETURN AN ITEM?
Simply email us at [email protected] with the following information:
- Order Number
- Item to return
- Item condition
- Reason for return
We will get back to you within 24 business hours. We are closed on Sunday.
If you want to return the goods, please contact us before returning. Please do not return the goods directly to avoid loss. Once you have emailed [email protected] and all return requirements are met; you will receive a return authorization.
Please include your order number in your return package. Pack your item securely, use a sturdy box, and include padding such as packing bubbles or in a self-adhesive padded envelope. Send back in secure packaging to the address provided on the return authorization within thirty (30) days of original purchase.
If the returned item is missing any parts or is damaged during return shipping because it wasn’t packaged correctly, the buyer assumes responsibility.
HOW SOON WILL MY RETURN BE PROCESSED?
Once the return is received at our warehouse, it can take from 3 to 5 days to process the return. Once the return is processed you will receive an email indicating that the return has been authorized and we will process the store credit for the return.
TATTOO MACHINE RETURN POLICY
Please note, as indicated in the Requirements of a Return above, you will find there are no returns on Tattoo Machines. If you are experiencing issues with your machine, and the machine is within the warrantied time (From the day you receive the machine, all tattoo machines enjoy one-year warranty service (except for artificial damage; )) please follow these steps:
Email [email protected] describing the issues you are experiencing with the machine. Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account.
We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists.
We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.
R e f u n d s
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
Returns service： [email protected]
Returns phone： +86 15381778231 (whatsapp)
Returns address：3001 30th Floor, Block B, Wanda Plaza, Yiwu, Zhejiang, China